Terms of Service
The terms on which Link HR is provided, and what you can expect from it.
Who these terms are between
Link HR is provided by LinkCo. These terms apply to everyone who uses it: the organisation that subscribes, and the people at that organisation who sign in — through the web apps or the Link HR mobile app.
If you are an employee reading this
Link HR is sold to your employer, not to you. Your employer subscribes, enrols you, and decides how the system is configured — what your working hours are, whether a photo or a location is required when you clock in, which leave rules apply, and what your colleagues can see.
That means these terms govern your use of the software, and nothing more. They do not govern your employment. Your contract with your employer, and the labour law that applies to it, decide your rights at work. If you disagree with how attendance, leave or pay has been recorded, that is a conversation with your employer — we cannot change your records on your behalf.
Your account
Your account is issued by your employer and is personal to you. Keep your credentials to yourself, do not let anyone else use your account, and tell your employer promptly if you think someone has access to it. Clocking in or out on behalf of another person, or deliberately falsifying your location, is a misuse of the service and something your employer can see and act on.
Acceptable use
Use Link HR for the work purposes it exists for. Do not attempt to access records you have not been granted access to, probe or interfere with the service's security, upload malicious files, scrape the service, or use it to harass anyone. We may suspend access that puts the service or other users at risk.
The service will change
We improve Link HR continuously, which means features are added, altered and sometimes withdrawn. We aim to keep it available at all times but we do not promise uninterrupted service: maintenance happens, and so do faults. Where we plan work that will interrupt the service, we tell subscribing employers in advance.
When access ends
Your access lasts as long as your employer's subscription and your enrolment in it. If your employer's subscription ends, access ends for everyone at that organisation.
After the subscription ends and the grace period lapses, personal data for that organisation is erased on a scheduled basis, and that erasure cannot be undone. Employers who need their records should export what they need before the grace period expires. Payroll records are retained where the law requires it — see our privacy policy.
Your data
Your employer owns and controls the HR records held in Link HR; we process them on their instruction. What is collected, where it is stored, how long it is kept and how it is deleted are set out in our privacy policy, and the providers involved are listed on our sub-processors page.
Our software remains ours
The Link HR platform, its apps, design and content are owned by LinkCo. Subscribing gives your organisation the right to use the service, not to copy, resell or reverse-engineer it.
Liability
Link HR is a tool for recording and managing HR information; the decisions made with that information are your employer's. We provide the service with reasonable skill and care, but to the extent the law allows, we are not liable for employment decisions taken using it, nor for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Jordan have jurisdiction over any dispute arising from them.
Changes to these terms
We may update these terms as the service develops. The date at the top of this page shows when they last changed, and we notify subscribing employers of material changes.
Contact
Questions about these terms, or about the service, can be sent to [email protected]. If your question is about your own attendance, leave or pay records, your employer's HR department is the right place to start.